Today something unexpected happened.
A customer who had moved into a brand-new home called us back. Not for a quote. Not for a warranty issue. Just because she remembered how we made her feel.
She told me she loved the way I treated her. But what stuck with her most?
Joe.
She remembered the way he worked on her home like it was his own. She said he was a joy to work with. Calm. Respectful. Present.
Joe was my electrician.
Joe passed away this past April after a long 17-month battle with cancer.
Hearing his name spoken like that stopped me in my tracks.
Because he’s not just remembered for his skill.
He’s remembered for how he made people feel.
That hit me.
We live in a world obsessed with output. Deadlines. Results.
But all that fades.
What doesn’t fade is how we treat people.
It’s not about being perfect. It’s not about having the best business. It’s not even about being the best technician.
It’s about who you are when you show up.
So I’ve been thinking about something that I want to live by and pass on to my kids, my team, and the people I coach.
Treat people the way you’d want to be treated on your worst day.
Not your best. Your worst.
When you’re tired, raw, beat up, and unsure.
That’s when kindness matters most.
That’s when grace hits the hardest.
That’s when people remember you forever.
That’s what Joe did.
And that’s what I want to be known for too.
-JP 💪
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